Please check below for more information:

1. Once an order number has been generated, we will no longer be able to make CHANGES, EDIT or CANCEL the order.

• It is the customer's RESPONSIBILITY to do their due diligence in researching the product/s they're buying online.
• All our products have gone through a meticulous product selection and extensive Quality Assurance so we can provide you with the most useful products that are affordable and of high quality. We DO NOT ACCEPT returns or exchanges due to user errors such as incorrect selection of sizes, designs, accidental purchases, or colors.
•  For returns due to a change of mind, there'll be a 25% RESTOCKING FEE and the customer is RESPONSIBLE for the COST of sending the item back. Please email us at helpenara@gmail.com for further instructions.
• Our products are manufactured under market demand; thus, they are not always available items.
• Advertised images may slightly differ from actual items in terms of colour due to the lighting during photo shooting or the monitor's display. Please allow a 20% difference between the advertised images and the actual item you received.
• On account of the worldwide Supply Chain issues to avoid delays in your order, our Production Team operates 24/7 and strives to process your order as soon as we have received your payment.

A. INCORRECT QUANTITY & PRODUCT ORDERED

When placing an order and before making your payment, the customer has the FULL RESPONSIBILITY to ENSURE that the number of items on their cart and the product they're ordering is both correct. Once an order number has been generated, we will no longer be able to make CHANGE, EDIT or CANCEL the order.

We would like to ask that you make sure everything is in order before making a payment.

We are committed to providing you with the most affordable products without compromising quality and without having to leave your home, and are happy to replace your order for any of the following reasons:

1.  The product is flawed and/or damaged.
2. The product you have received is different from what you have ordered. Note: Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
3. Please email us at helloelarasandals@gmail.com with a photo of the product you have received along with detailed shots you wish to include,
4. Our Quality Assurance Team will review your submitted photos. If your claim is approved (only applicable to defects or errors on our part], we will provide you with a replacement free of charge.
5. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a replacement, and the item will be forfeited.

Please inspect your order upon delivery and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

You will receive an order confirmation to your order's registered email address after placing your order.

Please ensure that your shipping address is correct. Once you received your shipping confirmation/tracking number we would no longer be able to CORRECT your shipping address. When this happens, you can contact your local post office so they can help you correct your incorrect shipping address.

You can always contact us for any return questions at : helloelarasandals@gmail.com